Return Policy

At TRAVLO, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return process. Please review our Return Policy below:

1. Return Timeframe
You have 3-7 days from the date of receiving your order to initiate a return. Please ensure that your return request is submitted within this period.

2. Eligibility for Returns
To be eligible for a return:

• The item must be unused, in the same condition that you received it, and in the original packaging.

• All tags, labels, and seals must still be intact.

• The product must not be damaged, altered, or washed.

3. Non-returnable Items
Certain products are non-returnable due to hygiene or safety reasons. These may include:

• Personal items such as travel accessories (e.g., neck pillows, sleep masks, etc.)

• Customized or personalized products

• Sale or clearance items

4. Return Process
To initiate a return:

• Contact us at [email protected] within 3-7 days of receiving your order.

• Provide your order number, details of the item(s) you wish to return, and the reason for the return.

• We will provide you with return instructions and a return address.

5. Return Shipping Costs
The customer is responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item(s).

6. Refund Process
Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange a return or exchange at no additional cost to you.

8. Exchange Policy
We do not offer direct exchanges. If you would like to exchange an item, please return the original product and place a new order for the desired item.

If you have any further questions or need assistance with a return, please don’t hesitate to contact us at [email protected].